Key Life Financial Services Ltd, Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS is authorised and regulated by the Financial Conduct Authority.
Our FCA register number is 577528.
You can check this on the FCA register by visiting the FCA website www.fca.org.uk or by contacting the FCA on 0800 111 6768.
While we take reasonable steps to ensure the accuracy and timeliness of the information contained on this website, we cannot guarantee this and accept no liability for any errors or omissions.
Any detail provided on this website, is for information purposes only. Any advice and recommendation can only be obtained by contacting one of our advisers.
We strive to provide customers with a high level of service. However, sometimes things can go wrong. Customer feedback helps us to understand where things have gone wrong and allows an opportunity to put them right. It also helps us understand where we need to improve the products and services offered.
If you have a complaint about the Advisor or the service received, please contact us.
Post: Complaints Department, Key Life Financial Services Ltd, Devonshire House, 582 Honeypot Lane, Stanmore, Middx, HA7 1JS.
Phone: 0207 100 1765 (Calls may be monitored and recorded).
If your complaint cannot be resolved straightaway we will acknowledge receipt in writing, confirming our understanding of your complaint, the person handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service (FOS)
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of Key Life Financial Services final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us in the first instance and we will do all we can to help. The FOS is also only able to consider certain categories of complaints, for example complaints about some Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if what you are complaining about happened more than six years ago or You are complaining more than three years after you realised (or should have realised) that there was a problem.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: http://www.financial-ombudsman.org.uk or alternatively, by writing to them; The Financial Ombudsman Service, Exchange Tower, London. E14 9SR. Phone: 0800 023 4567 or 0300 123 9123. Email: firstname.lastname@example.org
Alternative Dispute Resolution (ADR) Directive
Alternative Dispute Resolution (ADR) Directive. The ADR directive is European law, which means alternative ways of resolving contractual disputes between consumers and businesses are available. The Financial Ombudsman Service (FOS) is the ADR provider for Financial Services in the UK and will provide a complaint handling service under the ADR Directive in addition to its role as an Ombudsman Service.
Complaints about Financial Services firms may also be sent to the Online Dispute Resolution (ODR) website; http://ec.europa.eu/consumers/odr. Complaints received via ODR will be forwarded to the FOS and then to Key Life Financial Services and are treated in the same way as those received through existing means.